19 Responses

1. Josh

   August 12th, 2007 at 10:40 am

   1

   Agreed.

2. robyn

   August 12th, 2007 at 6:16 pm

   2

   i’m almost willing to get digital cable so that i can avoid comcast. they’ve been charging me for super extra cable for months, several calls to them won’t remove it from my bill, and they have not sent me a cable box, after many times telling me they would.

   the City office where you file a complaint against them is right next to my work building. tuesday i went and filed an official complaint.

   fucking comcast.

3. comps

   August 13th, 2007 at 1:15 pm

   3

   as i talked w/ you saturday and said i havent had any problems w/ mine in a while, BAM, sunday night outage. WTF
   at least it was only cable this time and not my precious internet.
   which reminds me. still gotta call for a line amplifier. my cable picture SUCKS. add me to the I HATE COMCAST list

4. Timmy

   August 14th, 2007 at 4:01 am

   4

   I love Comcast. Well only business fiber cannot beat 500 Mbps… Now for personal… They suck they are expensive. But I haven’t had a inet outage.

5. Jen

   August 17th, 2007 at 6:33 pm

   5

   I completely feel your pain. The last 4 months I was in Florida, our internet went out about every 7-10 minutes. It would drop, then come back. In that 4 months, we had 30+ technicians come out to the house, only to say “I’ll let my boss know what I’ve found” then leave. Of course, their boss never heard anything from them. So, I moved, and it’s still the same song and and dance with them now that I’m in Georgia, however we actually have a connection that sticks. The only problem we’re left with is we have to reset the modem every few days because our connection keeps getting slower and slower. Sigh.

   Verizon FIOS, I want you in my area!

6. Derek Not Broox

   August 17th, 2007 at 8:03 pm

   6

   Comcast…. Yeah… They charged me $300 one time… Only it wasn’t to pay my bill, and my credit card hadn’t been stolen, they just thought they would be funny, and then wait 2 weeks to give it back.

7. Hate Cable Guy

   August 22nd, 2007 at 2:58 am

   7

   First if after the first time the problem is not fixed call the BPU and log a complaint every single time that you have a problem. The number for your local BPU is at the bottom of your Comcast bill. Second whenever your call make sure you are speaking with a local rep in your state and if so ask them to hit the emergency record button so your conversation can be recorded. Comcast does not record every single call, they record calls at random. If all else fails and they still have not resolved your issue call the corporate office and lodge a complaint; their corporate office is in Philadelphia.

8. Ben

   August 22nd, 2007 at 3:28 am

   8

   Dude, if you’re going to go gunning down their workers, don’t post it on your blog the week before. That’s a mistake.

   http://abclocal.go.com/wls/story?section=local&id=5591169

9. caira

   August 31st, 2007 at 8:04 pm

   9

   I’m a comcast employee, actually thats not true I work for an outsourcing company and right now we’ve been whored out to comcast. I can understand the “pain” you very very important people must feel everytime someone over the phone doesn’t bend over backwards for you. giving you promotions and free channels and services. or when for some reason we don’t take the word of a customer, who has had no training in the field of cable and internet, who is telling us the prob is not in their house. I can imagine that a customer may think all is well in the house because they haven’t touched a thing and it was all working a second ago. but that doesn’t always mean an outage. and there is no way a customer would have the tools to tell us how to do our job. We get yelled at and put down evryday and I have been called a name about three times already.
   and thats just today and I started an hour ago. do any of you know how disgusting you are? crying and yelling about the cable? hey hey now, I get it, things in your life go wrong and cable and internet going out is the last straw. but just think, we are not here to be your personal punch bags. nor are we equipped to fix everything. no one is. and no one will. and no one wants to be nice to someone who is insulting and trying to sound like they know everything. customers don’t want to deal with rude customer reps, and customer reps don’t want to deal with rude customers. just think about guys, cable and internet is not the entire world. deal with it.

10. Harper

    August 31st, 2007 at 9:23 pm

    10

    I would deal with it - if it wasn’t obviously incompetence on the part of the techs i am dealing with. Come on. If someone a rep makes a mistake - and costs me a week of internet (which i am paying for) should i have the right to be angry.

    BTW, i ALWAYS attempt to be courteous. I have done support, and i know that users are a pain in the ass. So i make sure that i get angry at Comcast. Not the CSA.

    And thus this post.

11. Ryan

    September 7th, 2007 at 7:53 pm

    11

    Agree with you, Harper. When I first got Comcast Digital, I had to have my HD/DVR box replaced four times within the first month. The initial appointment to bring out the stuff was jacked up (tech had the wrong stuff).

    As far as HSI goes, we’ve got such an unstable connection in the Sunnyvale, CA area it’s ridiculous. A tech came out and did his thing (the problem again wasn’t in the apartment, but outside it), and we still experience massive slow downs. They are in the process of upgrading our area big time because the system is so bad we don’t even get half the HD channels nor OnDemand.

12. Neil

    September 20th, 2007 at 12:44 pm

    12

    I used to hate Comcast now I despise them. They raised prices left and right over the years for their overpriced and low quality service.

    In my area they took the NFL network from the basic package and set it up as a premium channel. That was the last straw.

    I canceled my service on July 23. They have now billed me for August, September and October saying that it has not been disconnected from the pole. I don’t know what to do. I don’t us their service but they keep billing me. They even sent a collection agency after me for money I do not owe.

    I will watch nothing before I use them again.

13. Harper

    September 24th, 2007 at 9:48 am

    13

    Yes. They totally blow. And they are such a HUGE company that they do not care about the little people like us.

    So annoying.

14. John

    November 1st, 2007 at 10:28 pm

    14

    I hate cable and my website is named hatecable.com
    I can’t believe that some people still put up with the cable companies.
    We give you a Satellite system with more channels and it’s Free to get installed. The monthly payments start at only $19.99/month.
    I have TV you can get over the internet and even watch it on your iPhone! Technology is really great, again my site is http://hatecable.com

15. bruce

    November 6th, 2007 at 3:24 am

    15

    i like the people who pick on comcast. why would i want to switch to verizon when after all of this time they are finally coming out with fios. what a joke ! until verizon can get half of comcast customers i will stay put. comcast has 24 hour service in our area lets see if verizon can do that. fios is the future yeah maybe in 2050 when im dead. verizon is still a phone company to me. what a joke if you need phone service in your home. thats what cell phones are for ! home phones are old school ! comcast doesnt put me in a contract either !

16. private

    December 7th, 2007 at 6:28 am

    16

    yea i work for comcast and i dont think i can began to tell you how much i hate them to, the reason i hate them so much is b/c i have to listen to customers bitch everyday for the same reason “their internet doesnt work” news flash.. if ur having so many problems with comcast fuckin cancel it were tired of listening to you bitch..

17. Diana Lynn Cross

    January 6th, 2008 at 4:16 pm

    17

    I have been a victim of Comcast for 4 years now,…..to the tune of $150.00 a month they have divested me of my security, my confidence and my minimal wealth,………. they charge over $50.00 a month for REALLY lousy service and then to top it all off I am flooded with crap mail I don’t want, and not given the mail I need,…… What a RIP OFF !!! They chant about their rates and then after I sign on I find myself surfing through hours of commercials before I can even find the news,….and then there is another hour of commercials between every 5 minute news story,…. I HATE COMCAST>>>>>>>>> ITS NOT FAIR THAT WE PAY TOP DOLLAR FOR AN INTERNET SERVICE THAT GIVES US NOTHING BUT COMMERCIALS PAID FOR BY SOMONE ELSE> I AM NOT PAYING TOP BUCK FOR ALL YOUR STINKING COMMERCIALS THAT I DO NOT WANT !!!!!!!!!

18. comcaster

    March 31st, 2008 at 9:10 pm

    18

    Comcast customers get on my freakin’ nerves. I am a comcaster and I work in Georgia. I get so sick of the whiny customers. My service is out. I want a credit. I even had a lady ask me ,”what am I supposed to do with my kids while the service is out?”. She got offended when I said, “read a book or play a board game or something”. Well she asked lol. Ok people I can understand if you have an ongoing issue but when there was just a big storm that knocked down trees or like the other week when the tornado came through..dont call five minutes after the tornado asking why your service is out. Urghh!!!

19. Mike Adams

    June 24th, 2008 at 7:27 pm

    19

    We pay lot of money for their stupid monopoly. If Dumbcast employees cannot handle customer complains because they work for such a lousy company. Then they should quit!. We’re the ones that paying their salaries.

    I am going to call my local congressman. And also switching my cable and Internet service.