05 Jun
Posted by Harper as Technology at 01:50 PM
Tags: collocation, hosting, mosso, oar.net, rackspace, Technology
I hate web hosting. I really do. I think that hosting is one of the most annoying parts of having web apps. It is hard to do. it is hard to manage. It is always more expensive that it needs to be. And it is constantly breaking in ways that severely damage whatever app is hosted on it. However, I have been lucky.
Since 2001, I have had boxes hosted in a collocation environment at OSU. They have held 4 boxes for me and have enabled me to bring countless boxes to life. For the longest time, I would read about peoples experiences with dreamhost and mediatemple and just laugh. I didn’t have any of the problems they did. I didn’t have to pay for bandwidth, I didn’t have to pay for a rack. There was no overages of any kind. It was all one lump sum a month and I could do pretty much whatever I wanted to do with that.
It allowed me to create a couple websites that I would not be able to host anywhere due to the insane bandwidth usage of the sites. I was able to create a repository of 9/11 media. And then run about 90g a day in bandwidth hosting that media. I was able to be slashdotted and dugg without noticing or having my box be effected. I was able to learn and experiment with new technologies and what not. It was awesome. I even made money every once and awhile.
However, I was paying an assload of money for all this - and I needed to cut some costs. So I decided to drop a box and find another host.
So I found Mosso. Mosso is awesome. Well, I guess I should say that they seem like they are awesome. They offer a dream of a hosting solution: 100 bucks - 80g of space, 2000mb of transfer. perfect. I can place all my smaller sites on one account and rock it out. It was cheaper than my colo box and it had more space. And the customer service was amazing. Plus it was rackspace backed - whom I love. So I was in like flynn. However, they sucked. Seriously. My sites have been down. Then email is slow. You should see the message boards. People are not happy. I will point you over to Derek who is totally fed up and has detailed a bit more of the issues. It is annoying - cuz they seem like a perfect solution.
So this bring me to this week. On Monday, I received word that the colo I have been with since 2001 is closing. They are shutting their doors for bigger and better things. It is rather sad. almost 6 full years hosted there. A lot of money and a lot of memories. I have gotten many a job and many a gig based off my work in that environment. I am scared to leave that flexibility. But I have to.
And since Mosso sucks and is dying, I don’t have that to fall back on.
So what do I do. I am thinking about seeing looking to rackspace and seeing if I could afford a single box with their managed server division. or maybe splitting a bigger single box with Derek. I am not sure. All I know is that I can’t afford the money that real collocation costs and I can’t afford the inflexibility that shared hosting costs. Maybe in the time that I find a solution Mosso will solve all their problems.
[tags]mosso, rackspace, collocation, hosting, oar.net[/tags]
11 Responses
broox
June 5th, 2007 at 1:58 pm
1that is what i have been hoping for the whole time - for mosso to solve their problems.
“eh, just a few more weeks of this shit and i bet it’ll be ok”
it’s not happening.
i’m probably game for this rackspace bit. we’ll talk more i’m sure.
comps
June 5th, 2007 at 2:09 pm
2i can concur. mosso is the suck
/me punches harper
Chris Barber
June 6th, 2007 at 12:03 am
3Just to think I was actually going to move all my sites and email to Mosso in the next week or two. I host everything out of my house on a business class cable connection, but I don’t want a bunch of noisy, expensive servers sitting on display when I try to sell my house this summer, so I need to either shut them down or move them to a colo. I don’t get why Mosso can’t sort their issues out. If they would spend less time making their system support stupid ruby on rails and more time improving reliability, they would be way better off.
Harper
June 6th, 2007 at 9:39 am
4Wow. Chris - i think you really hit it on the head. Why are they concentrating on rails and other things when they could concentrate on making their sites stay up.
The other week mysql was down for 3 days. I have ran many mysql servers and some of them really big - and i have never had one down for 3 days. Especially when you have rackspace as your partner. Of course, we don’t know all the details - but still 3 days!
Edward Hofert
June 6th, 2007 at 9:48 pm
5Yeah, you do get what you pay for to a certain degree. That being said, the first generation of ‘ultrascalable’ ’shared’ general purpose grids being offered by the likes of MediaTemple and LayeredTech are plagued by reliability problems. Its not an easy problem to solve because you have no control over the application. These companies have no control over the quality or maliciousness or integrity of the applications running on their shared grid. How do you deal with a $10 mosso account that has an application that opens 50,000 MySQL connections? How well can your forkbomb scale?
Colocation is nice, but dealing with the inevitable hardware failure gets iffy. Plus, these days there are plenty of reputable companies that will give you a very stable dedicated server(s) that will give you similar flexibility levels. There is no need to pay Rackspace level pricing unless you NEED a lot of hand holding when it comes to the admin side of things. Go with a quality unmanaged server where they are responsible for hardware, os reinstalls, network, etc (and dont lose sleep over a power supply failing). Companies I’d suggest for this would include Voxel.net, Softlayer and ServerBeach. There are more out there but these are three that Ive got a lot of experience with firsthand at a lot of different consulting gigs.
S3 and EC2 also look pretty interesting, but have also had a lot recent availability issues. The trend is definitely moving towards these sort of ‘on demand’ hosting services, but the first generation has made me advise all my clients to stick to reputable dedicated (or even ‘dedicated virtualized’) infrastructure — at least for another year or two till things get really solid out there.
My 2.1c,
-EdH
Harper
June 6th, 2007 at 10:17 pm
6Thanks for your thoughts Edward. I have heard great things about serverBeach - and the idea of not having full control of the server kills me. The one thing i worry about the unmanaged boxes - is that the bandwidth will kill me. But i guess i just need to check it out.
I feel as though i have just been broken up with, and my friends are telling me “don’t worry - there are other fish in the sea.” but instead of fish they are talking about servers ;)
Shawn Fumo
June 7th, 2007 at 5:49 pm
7It doesn’t sound like it’d be best for your needs (probably not enough control and not as economical for a high bandwidth site), but I feel like I should give a shout out to nearlyfreespeech.net. Their claim to fame is charging only based on actual storage and bandwidth usage. So you put money in the account beforehand and if it runs out, it temporarily disables the site until you add more $.
I think a lot of the hosters out there prey on people’s egos. You pay $20+ a month for all this storage and bandwidth that is never actually going to be used (and if it was used, they’d probably kick you off). With NFS, I had a couple of test sites going where $5 lasted a couple of years. Now that I have some wikis and other stuff up for the public now, it’s still cheaper than a monthly plan would be. And if something did get dugg or /.ed, I could buy a bigger “bucket” of bandwidth at a cheaper than normal rate to hold the tide over..
Plus it has a nice community in the forums and not much downtime that I’ve seen. But not as good a deal if you’re constantly using a lot of bandwidth since it’d start to add up. They do have bugmenot.com on there, but that may be due more to them willing to support a bit of a grey-area site.
The Mosso Cloud: How requests are not a good metric » Harper Reed: Tech, Phones, Yo-yoing and Death Metal
February 29th, 2008 at 1:17 pm
8[...] have blogged about Mosso before. I have used them practically from their inception (well before they were cool. hah). I have been [...]
JR
June 4th, 2008 at 2:28 pm
9I have been fighting with Mosso to get my money back and they still billed my card. Their service sucks.
mosso is a piece of S&IT
June 16th, 2008 at 3:31 pm
10I HAVE HAD NOTHING BUT PROBLEMS WITH THIS COMPANY - SO THEY ANSWER THE PHONE WHEN YOU CALL THEM IN 2 RINGS INSTEAD OF A 20 MINUTE HOLD LIKE MOST SHARED HOSTING COS - AND FOR THAT YOU PAY 10X MORE A MONTH AND GET TO BE THEIR GUINEA PIG. BUT THE WHOLE POINT IS THAT YOU DONT NEED TO BE CALLING THEM — EVER!!
THATS THEIR SLOGAN - THAT SHIT JUST WORKS — WELL LET ME TELL YOU IT SURELY DOESNT!!!
I AM SO FED UP WITH CALLING FOR MY 50 TICKETS A DAY NOT TO MENTION THAT THEY ARE SO CLOGGED WITH A BACKLOG OF TICKETS THAT I FIND THAT THEY ARE PURPOSELY MIS-DOCUMENTING MY TICKETS SO THAT THEY GET PUSHED AROUND AND NOTHING DONE!!
THESE MOTHER FU&&E&R&S SHOULD ROT - ESP DANIEL AND DAMIAN WHO NEED TO BE FIRED AND REPLACED BY A $2/hr OFF SHORE CUST SERV REP WHO HAS 50X MORE BRAIN CELLS
Pete
June 20th, 2008 at 5:54 pm
11This is why you don’t Colo. You should get a dedicated managed server. I have 2 with Server Intellect. If something breaks or hardware failure they fix it right away. No cost to me out of pocket. If I need to update I can. Plus the support is there.
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